Emotional intelligence by Daniel Goleman

Social awareness — the ability to sense, understand, and react to others' emotions while comprehending social networks.

(Mixed) models of EI (taken from wiki - see link below and )

The model introduced by Daniel Goleman focuses on EI as a wide array of competencies and skills that drive leadership performance. Goleman's model outlines four main EI constructs:
1- Knowing your emotions - Self-awareness — the ability to read one's emotions and recognize their impact while using gut feelings to guide decisions.

2-Managing your own emotions & Motivating yourself.- Self-management — involves controlling one's emotions and impulses and adapting to changing circumstances.

3- Recognising and understanding other people's emotions as well as Managing relationships, ie., managing the emotions of others.
Relationship management — the ability to inspire, influence, and develop others while managing conflict.

Goleman includes a set of emotional competencies within each construct of EI. Emotional competencies are not innate talents, but rather learned capabilities that must be worked on and can be developed to achieve outstanding performance. Goleman posits that individuals are born with a general emotional intelligence that determines their potential for learning emotional competencies. Goleman's model of EI has been criticized in the research literature as mere "pop psychology" (Mayer, Roberts, & Barsade, 2008).

Measurement of the Emotional Competencies (Goleman) model
Two measurement tools are based on the Goleman model:
1) The Emotional Competency Inventory (ECI), which was created in 1999 and the Emotional and Social Competency Inventory (ESCI), which was created in 2007
2) The Emotional Intelligence Appraisal, which was created in 2001 and which can be taken as a self-report or 360-degree assessment.

EI Competencies as criteria for success at work
Dr Goleman asserted that “The criteria for success at work are changing. We are being judged by a new yardstick: not just by how smart we are, or by our training and expertise, but also by how well handle ourselves and each other. This yardstick is increasingly applied in choosing who will be hired and who will not, who will be let go and who retained, who past over and who promoted…”

Goleman’s definition of emotional intelligence proposes four broad domains of EQ which consist of 19 competencies:

Self-Awareness

1. Emotional self-awareness: Reading one's own emotions and recognizing their impact
2. Accurate self-assessment; knowing one's strengths and limits
3. Self-confidence; a sound sense of one's self-worth and capabilities

Self-Management

1. Emotional self-control: Keeping disruptive emotions and impulses under control
2. Transparency: Displaying honesty and integrity; trustworthiness
3. Adaptability: Flexibility in adapting to changing situations or overcoming obstacles
4. Achievement: The drive to improve performance to meet inner standards of excellence
5. Initiative: Readiness to act and seize opportunities
6. Optimism: Seeing the upside in events

Social Awareness

1. Empathy: Sensing others' emotions, understanding their perspective, and taking active interest in their concerns
2. Organizational awareness: Reading the currents, decision networks, and politics at the organizational level
3. Service: Recognizing and meeting follower, client, or customer needs

Relationship Management

1. Inspirational leadership: Guiding and motivating with a compelling vision
2. Influence: Wielding a range of tactics for persuasion
3. Developing others: Bolstering others' abilities through feedback and guidance
4. Change catalyst: Initiating, managing, and leading in a new direction
5. Conflict management: Resolving disagreements
6. Building bonds: Cultivating and maintaining a web of relationships
7. Teamwork and collaboration: Cooperation and team building

There is general agreement that the factors that Goleman and his colleagues have identified are indeed emerging as a key element of workplace success. This is because the way that most organizations work has changed in the last 20 years. There are now fewer levels of management than there were and management styles tend to be less autocratic. In addition, the move towards more knowledge based, team working and customer focused jobs means that individuals generally have more autonomy, even at fairly low levels within organizations.


taken from:
http://en.wikipedia.org/wiki/Emotional_intelligence
http://www.psychometric-success.com/emotional-intelligence/emotional-intelligence-in-business.htm

Emotional intelligence - a sound enterprise

Emotional intelligence...how should this notion be approached?
Intelligence has long been thought to be the matter of the intelligible, ie the logos. Whereas emotions are derived from the world of passions, ie the pathos.... Schematically, intelligence would be about what I think, emotions about what I feel.

The notion of emotional intelligence seems to dispel the idea that the distinction is clear-cut and straight-forward.

It is not just intelligence on one side, emotions on the other and nothing in-between. Emotional intelligence is telling us about a mix, a bridge between two worlds. Descartes, the French XVII century philosopher, was applying his mind in ways to discover an intelligible world - a world of what we are sure about, as opposed to what is only illusion, superstition or ever-changing.... "Cogito" - the thinking mind - became the angular stone of what defines human being - cogito ergo sum - I think therefore I am.

Towards the end of his life, Descartes was hard-pressed to think and write on the domain of passions, emotions... He too had to deal with this question, whether and how we can either separate or combine thoughts and emotions.

In a simple way, intelligence is what helps us coming up with decision, for which we need to clarify issues, try to understand, share and communicate, using various tools like languages etc...

Emotions are a complex, unclear network of thoughts and feelings... It is important to distinguish between emotions and feelings as emotions are usually expressed... in "body-form": shaking, blushing, smiling, crying, as well as through language... words, signs... Feelings are anchored into every human being without taking any form... they are felt within... in our core.... As such they are felt. They are not perceived by the five senses. Feelings are not about seeing something, hearing or touching... it is an inner-perception. Feelings are just that. They may be triggered by senses or by something we get, some discussion, some ideas coming or passed on to us... Nonetheless feelings will always be of an inner-invisible-intangible-substance: fear, joy, anger, peace, plain satisfaction, plain discomfort...

Emotions will be a result of our feelings... In the same way as light is produced out of electricity, emotions are born out of feelings. You see the light but not the electricity. You see the emotions, but not the feelings. Another way to put it is to look at feelings like fire and emotions like smoke. This analogy highlights the primary aspect of feelings over emotions. It also helps understand the complex nature of emotions: complex in the sense that they are the result of a mix, something equivalent to a combustion, the combination of feelings with thoughts and langage.

These distinctions help us understand the role of emotional intelligence: trying to understand better, to decipher what rules the world of emotions... trace back to the feelings, look at expressing what happens (the mechanisms behind the "combustion"), make sense out what happens, ie allow the intelligence - the meaning, the intention - to emerge in this typically human language.

What does it take to understand the human language being displayed via our emotions and feelings?
What to see through the smoke?
It may be that feelings are not easy to describe. Besides, feeling are states of being, from which actions will follow. Whether I sleep, eat, work, rest, study... many actions are driven by what we see, think and feel.
Whenever we think or see, we also feel. Feelings are there at all time...

Feeling what we feel - becoming aware and conscious about it - is a powerful way to free ourselves from the pain and burden of many heavy emotional states... like stress, fear, worries, or over-excitement, or even intoxication. As we feel our feeling, we take ownership for them and can intelligently, rationally, come back to sound decision making - and it could be simply deciding to stop for a while, to relax or to suspend any action... A French writer - Michel Tournier -  used to say that anger always triggers action, but it is always the wrong action which is being triggered by anger.

Emotional intelligence may be the skill, the art and science of understanding - listening to - what links our feeling to our thoughts and while acknowledging our emotions, in the meantime avoiding the trap of falling into confused emotional states while favoring and fostering true self-expression of what we feel and light-headed, sound, intelligent decision making.