Sunday, December 13, 2009

Attributes of servant leadership, a powerful driver to enhance teamwork



Selected text from Wiki on Servant leadership 
Greenleaf , in his classic essay, The Servant as Leader, described the servant-leader in this manner:

"The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That person is sharply different from one who is leader first, perhaps because of the need to assuage an unusual power drive or to acquire material possessions…The leader-first and the servant-first are two extreme types. Between them there are shadings and blends that are part of the infinite variety of human nature.

The difference manifests itself in the care taken by the servant-first to make sure that other people’s highest priority needs are being served. The best test, and difficult to administer, is: Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? And, what is the effect on the least privileged in society? Will they benefit or at least not be further deprived?"

Models of Servant Leadership

Most writers see servant leadership as an underlying philosophy of leadership, demonstrated through specific characteristics and practices. The foundational concepts are found in Greenleaf’s first three major essays, The Servant as Leader, The Institution as Servant, and Trustees as Servants.

Larry Spears, who served for 17 years as the head of the Greenleaf Center for Servant Leadership, identified ten characteristic of servant leaders in the writings of Greenleaf. The ten characteristics are 
  1. listening, 
  2. empathy, 
  3. healing, 
  4. awareness, 
  5. persuasion, 
  6. conceptualization, 
  7. foresight, 
  8. stewardship, 
  9. commitment to the growth of others, 
  10. and building community. 
Leadership experts such as Bolman, Deal, Covey, Fullan, Sergiovanni, and Heifitz also reference these characteristics as essential components of effective leadership.

The Center for Servant Leadership at the Pastoral Institute in Georgia defines servant leadership as a lifelong journey that includes discovery of one’s self, a desire to serve others, and a commitment to lead. 

Servant-leaders continually strive to be trustworthy, self-aware, humble, caring, visionary, empowering, relational, competent, good stewards, and community builders.

Dr. Kent Keith, author of The Case for Servant Leadership and the current CEO of the Greenleaf Center, states that servant leadership is ethical, practical, and meaningful. He identifies seven key practices of servant leaders: 
  1. self-awareness, 
  2. listening, 
  3. changing the pyramid, 
  4. developing your colleagues, 
  5. coaching not controlling, 
  6. unleashing the energy and intelligence of others, 
  7. and foresight. 
James Sipe and Don Frick, in their book The Seven Pillars of Servant Leadership, state that servant-leaders are individuals of character, put people first, are skilled communicators, are compassionate collaborators, use foresight, are systems thinkers, and exercise moral authority.

Unlike leadership approaches with a top-down hierarchical style, servant leadership instead emphasizes collaboration, trust, empathy, and the ethical use of power. At heart, the individual is a servant first, making the conscious decision to lead in order to better serve others, not to increase their own power. The objective is to enhance the growth of individuals in the organization and increase teamwork and personal involvement.

Monday, November 30, 2009

The Quadrants of Human Action

adapted from "First Things First", Stephen R. Covey, A. Roger Merrill, Rebecca R. Merrill, Simon and Schuster, New York, 1994, ISBN: 0-684-80203-1 (Pbk).

To understand how to deal with sustainability, we must first understand ourselves and how to direct ourselves in positive directions.
quadrants of Human Action chart

About integrity.... a framework

VALUE 1: Integrity
Responsibility
Taking 100% responsibility                                         claiming vs blaming
Responsibility as a leader: Evoking a response          dialogue and conversation
                                                                                    vs debate, discussion and instructing

Commitment and ownership                                      seeing opportunity
vs feeling obliged and bound

Keeping one’s agreement
Authenticity and honesty                                            presence, commitment and ownership                                                                                  vs mask and persona, blamism and escapism
Emotional honesty                                                      trust and openness
                                                                                    vs fear, dissimulation and escalation

Emotional literacy                                                      I-ness and we-ness (claiming)
vs. i-or-u-ness (blaming)

                                                                                    Trusting our intuition
                                                                                    vs cluttering the mind

Authentic speaking
Speaking from the heart                                             Reaching out
                                                                                    vs breaching out

Assertiveness                                                              Confidence with kindness and truth
                                                                                    vs force and hurt

Curious / resonant listening
Openness to learning                                                  Welcoming feedback
                                                                                    vs shutting down people

                                                                                    Learning from others
                                                                                    vs teaching others

Do Three Things And The World Changes

Kathlyn and Gay Hendricks
www.hendricks.com

Do Three Things And The World Changes

An initiative is the first step in a process that determines the future. A revolution is a dramatic change in ideas or practice. We invite you to join the revolution and take the initiative. We invite your participation and contribution to help it sweep the world.
Here are the basic moves that will create the kind of future we want to live in.
They’re based on the thousands of miraculous transformations we’ve seen when
people do these three things:


•Speak honestly, rather than concealing the truth.
•Take healthy responsibility, wonder rather than blaming others.
•Express appreciation, rather than criticizing.


Let’s Come Together And Imagine A New World Into Being

Imagine a world in which everybody tells the truth. Imagine a world in which everybody takes
100% responsibility and nobody ever blames. Imagine close relationships in which you enjoy a constant flow of appreciating and being appreciated.



Customer Service in the new world

With my partner and friend Kiran Gulrajani (Co-Evolve), we are both passionate about the new world... It is becoming rather common and buzzy to say... but yes... we are living at a juncture, a special time where a lot of change is taking place and will continue to take place... not just a financial crisis... this is the end of an area... the industrial age has come to age... the way we learn, the way we teach are going to change drastically... how we live too somehow and obviously the way we do business...

Now because things are changing does not mean that the old good becomes bad and the usual bad becomes good. In fact the real old "good" remains... may be the way it is talked about change... or the way we look at it... or the level at which it impacts us... Look how fast information is spreading these days... how fast talent is being spotted during a reality TV show. There is more speed and more scope for impact... What remains is the need to discern and distinguish between the good and the bad, the seed and the chaff...

I asked Kiran: "what are the key dimensions of customer service in the new world"
His reply:
"
1- Getting in the world of the customer - understanding, empathising, appreciating
2- Responding - with clarity and authenticity
3- Learning from the client and his industry and designing creative and co-creative solutions to delight them and their customers
4- Inspiring the client to care for their employees (the internal client) the way they would like them to care for the customer
5- Assertiveness needs to be looked at also... in the sense of being in touch and communicating with the clients"

Friday, November 27, 2009

Feelings and Bucky and the whole Humanity

I am quoting Bucky from the Foreword of Critical Path

"The way only-our-own, individual integrity of being responds spontaneously only to our own exclusive sensing of any given otherness episode is what I mean when I use the word feeling: How do I feel about life? How do I feel about it now? ... and again now? Our feelings often change. What do I feel that I need to do about what I am feeling"

As bucky said: "Exploring, experiencing, feeling, and - to the best of my ability - acting strictly and only on my individual intuition, I became impelled to write this book."

Feelings are the nearest ad purest impulses to our most authentic and selfless acts?

Thursday, November 26, 2009

Learning - the risk and joy of learning - the gut to learn... and the curiosity

The only risk with learning is facing the unknown.
How many of us do like facing the unknown?
I spent too much time trying to make up things... thinking I like adventure and going for it... but in reality... escaping the possibility of any real learning...

REAL LEARNINGS: where are you?
Dear ones, shall I learn to love and welcome you?
Sometimes, what we learnt best is to turn our head... towards the other side...
Do you know the story of the good Samaritan? Before he was rescued by the good Samaritan, the injured lying down the sideway after beeing robbed and beaten by some daicoits - this poor man had just been ignored by a priest and another powerful man.... They had turned their head...

What does it take to learn? Be willing to learn
And what does it take to be willing to learn: face reality...
and for that: be at peace with your reality...
It is ok to be scared, it is ok to doubt, to worry...
Now as I am facing those feelings, they lighten up, releasing their grip on me

The risk of learning is the one of facing one's fear... this panic stage I often experienced when things take too fast a turn or when I lose all sense of control... panic... lets enjoy the panic... let's enjoy the butterfly in the stomac... let them be the premises of something great coming up.... the joy of facing reality

THE JOY OF FACING REALITY... of getting one's hands dirty, of being there and now, no matter what,
Being there for the poor man or the angry client
May be scared, may be sorry, may be mute, but be there and happy to be and committed to the best possible outcome. A CAPTAIN IN THE STORM.... and a good laugh... and god laughs
THERE IS IMMENSE JOY IN THE COURAGE IT TAKES TO FACE A STORM

There is a quiet resignation that may the best prevail and the wind blow in the right direction
It is not resignation... it is detachment, while I am there heart, mind and body ready to die while ready to fight to the last minute

READY TO LOSE, HARNESSED TO WIN - THERE IS NOTHING TO LOSE

What do we protect ourselves from when we turn our head from learning situations
Why do we cheat in exams?
Why do we say yes 'i understand', when we mean no 'i don't'?
We do not want to lose, lose face to our parents? our teachers?
Sometimes we just learn to "Not care". 'I just don't care' become the excuse
Looking good and avoiding looking bad
Avoiding conflict...
Not standing out

Now ... what about curiosity?
Curiosity pale to conformism
Of course curiosity is a powerful engine, when drivers slow down to watch this accident on the opposite lane of the highway... this even creates trafic jams... no risk of being spotted though...
Now as to asking a controversial question in a group... who dares?
Why dare? why not just ask?

Real learning attitude manifest naivety and a thirst stronger than the desire to look good...
In fact, the authentic thirst for learning look almost always good
Except maybe when it is compulsive or neurotic... and... still... why not?
What's this? What's this ask the 2-year old girl - 20 time in 5 minutes?

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